Refund and Returns Policy

At SHOKART, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy to make your shopping experience smooth and worry-free.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging with tags intact.
• Returns must be initiated within 7 days of receiving the product.
• The item must be in its original condition without any damage or alterations.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Items that show signs of wear or damage.
• Customized or personalized products.
• Clearance or final sale items.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:

• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to a defect or our error.
• If the item is not eligible for a refund, we will notify you via email.

4. Exchange Policy

• We offer exchanges for defective or damaged items within 7 days of delivery.
• If you need a different product, please initiate a return and place a new order.

5. Return Shipping

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• We recommend using a trackable shipping method to ensure safe delivery of returns.

6. How to Initiate a Return

To request a return, please follow these steps:

1. Email us at LloydCr@shokart.com with your order details and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to the provided return address.
4. Once received, we will process your refund or exchange.

7. Contact Us

For any questions regarding returns or refunds, reach out to us at:
📧 Email: LloydCr@shokart.com

We are committed to ensuring a seamless shopping experience at SHOKART!